Shipping and Refunds

Shipping and Returns Policy

Thank you for shopping with Ngurrbul Collection, your trusted destination for Aboriginal clothing and homeware. We want to ensure that your shopping experience with us is as smooth and enjoyable as possible. To help you understand our shipping and returns process, please review the following policies:

Shipping Policy:

  1. Shipping Timelines: We aim to process and dispatch your order within 2-3 business days from the date of purchase. Please note that shipping times may vary based on your location and time of year. Notably, minor delays are expected during November and December with the Christmas rush. You will receive a confirmation email with a tracking number once your order has been shipped.

  2. Shipping Charges: Shipping charges areย a flat fee of $10.

  3. Incomplete or Incorrect Address: Refunds and reimbursements will not be given for customers who provide an incorrect or incomplete shipping address. It is the responsibility of the customer to provide accurate and complete address details. Please double-check your address before confirming your order.

  4. Change of Mind: Refunds and reimbursements will not be provided for "change of mind." We encourage our customers to carefully consider their purchase before placing an order. If you have any questions about our products, please feel free to contact our customer support team.

  5. Delivered, Without Receiving it: Once we post your order, it is the in the hands of Australia Post. When you place your order, you are accepting that your items are the responsibility of Australia Post to deliver them and thatย Ngurrbul Enterprises Pty Ltd does not have any responsibility or carry any liability for the delivery of your package. If in the event your items are stolen from your house or are not there for any number of reasons, once delivered by Australia Post, it is not the fault of Ngurrbul Collection and therefore no compensation can be offered.

ย  ย  ย  ย  ย It is recommended calling Australia Post on 13 76 78 and making a formal enquiry. It is further recommended requesting the photo the postman takes when they leave the package in a safe spot at the residence.

Returns Policy:

  1. Defective or Incorrect Items: If you receive a defective or incorrect item, please contact our customer support team within 7 days of receiving the product. We will provide you with instructions on how to return the item and offer a replacement or refund upon inspection.

  2. Size Exchange: We understand that sometimes sizing can be a challenge. If you need a different size than the one you ordered, please contact our customer support team within 7 days of receiving the product. You will be required to return the item in brand new condition, in its original packaging, and include a paid return satchel for the shipping of your new product. Once we receive the returned item, we will send the newย size to you.

  3. Missing or Stolen Packages: Unfortunately, we cannot offer refunds or reimbursements for items that have been marked as delivered by Australia Post but are subsequently missing or stolen from your premises. We recommend contacting Australia Post on 13 76 78 and your local authorities to report any missing or stolen packages.

Please note that our returns policy applies only to items that are in their original condition, unworn, unwashed, and with all tags and labels intact. We reserve the right to deny a refund or exchange if the returned item does not meet these criteria.

If you have any questions or concerns about our shipping and returns policy, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure your shopping experience with Ngurrbul Collection is exceptional.

Thank you for choosing Ngurrbul Collection for your Aboriginal clothing and homewareย needs. We appreciate your support and look forward to serving you again in the future.